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Harvard Business Journal: How to Scale a Successful Pilot Project

Based on the authors’ many years of consulting on large-scale organizational change, they suggest a better approach to scaling successful pilots.
,   |  January 8, 2021

…let’s look at how the leaders of the 100,000 Homes Campaign overcame the problem when they scaled a successful pilot project to combat homelessness in the United States.

The initial pilot was implemented by a group called Community Solutions in New York’s Times Square to find ways of housing individuals who had been left on the streets the longest. The practices in the pilot included novel ideas such as developing a “by-name list” to organize the outreach team’s efforts so that each homeless person would be known by name and supported as an individual with unique needs, vulnerabilities, and strengths. This pilot program achieved an 87% reduction in street homelessness over four years.