Media Kit

We don’t simply believe that all communities have the power to end homelessness — we work with the communities making it a reality every day. 


Our team is available to speak to media on a variety of topics concerning homelessness and what successful communities are doing to end it.

If you are a member of the media, please email Maya Acharya.


12 communities have ended veteran homelessness

  1. Gulf Coast, MS
  2. Arlington, VA 
  3. Montgomery County, MD
  4. Rockford, IL
  5. Bergen County, NJ
  6. Fort Myers, FL
  7. Riverside, CA
  8. Abilene, TX
  9. Lake County, IL
  10. Norman, OK
  11. Chattanooga, TN
  12. Lynchburg, VA

3 communities have ended chronic homelessness

  1. Rockford, IL
  2. Lancaster, PA
  3. Bergen County, NJ

Two have ended both.

  1. Rockford, IL
  2. Bergen County, NJ

48 communities have achieved a measurable reduction in homelessness

75 communities have collected quality, real-time data on who is experiencing homelessness locally

More than 122,000 people have been housed by this movement since January 2015


A comprehensive list of every person in a community experiencing homelessness, updated in real-time. Each person on the list has a file that includes their name, history, health, and housing needs.

In the United States, the physical span of most Built for Zero communities are represented by Continuums of Care, which are regional or local bodies that receive and disburse federal funding for housing and homelessness. There are more than 400 continuums of care in the country, and their geographic spans vary widely. When we refer to a Built for Zero community, we are often referring to a group that includes the Continuum of Care (usually comprised of local non-profit providers), the Housing Authority, and the VA Medical Centers.

View our communities

When we refer to ending homelessness, we mean that a community has reached functional zero, a standard developed by Community Solutions that indicates that homelessness in that community is rare overall and brief when it occurs. More detailed definitions of functional zero are listed below.

Ending homelessness does not mean that no person will ever experience homelessness in a community. It means that systems are in place to ensure that any experience of homelessness is brief and permanently resolved, and rare overall. As an analogy, a well-functioning health care system will not necessarily prevent people from getting sick. But it will ensure that people who fall ill are triaged appropriately and receive the services they need so their illness does not become a crisis.

A community has ended veteran homelessness when the number of veterans experiencing homelessness is less than the number of veterans a community has proven it can house in a month.

A community has ended chronic homelessness when the number of people experiencing chronic homelessness is zero, or if not zero, than either 3 or .1% of the total number of individuals reported in the most recent point-in-time count, whichever is greater.


We refer to individuals or groups as a person, people or populations experiencing homelessness, rather than referring to those people as “the homeless.” We avoid words and expressions that reduce a person’s identity to any single experience that they don’t claim themselves. Such labels can have a dehumanizing, disparaging and harmful impact on the people they aim to describe.

A shift in a communities’ data on who is experiencing homelessness occurs when there are six consecutive data points above or below the median. This is what we are referring to when we describe “measurable reductions.”


A run chart is a tool used by Built for Zero communities to track homelessness across a whole community over time. It allows leaders to spot patterns in the data, assess the effectiveness of changes they implement, refine improvement strategies over time, and distinguish between real change and normal variation in a system.

The Federal Criteria and Benchmarks and functional zero represent different approaches to measurement, but they are not exclusive. Achieving the Federal Criteria and Benchmarks for ending veteran homelessness is an important milestone on the path to reaching functional zero, and a major accomplishment for a community. 

To achieve functional zero, a community must have fewer veterans experiencing homelessness than it can routinely house in permanent housing in a single month. Our ultimate objective is to help communities build systems that can achieve and sustain functional zero, even if new veterans experience housing crises over time.

The goal of Built for Zero is to help communities design and strengthen their systems to end homelessness, beginning with either chronic or veteran homelessness. Reaching zero for these populations does not simply bend the curve on the overall population of people experiencing homelessness in a community — these efforts lay a critical foundation upon which communities can work to end homelessness for all. 

So although communities in Built for Zero often begin with either veteran or chronic homelessness, they usually then move on to other populations, such as family and youth, on their way to ending homelessness for all. 

In most communities, anyone on the by-name list will sign a consent form that stipulates who that can be shared with. Community teams decide who that data will be shared with, and in most communities, police are not among those parties.