Getting it right starts with understanding the humans who will use what you build to solve an actual problem. What do they actually need?
…Another example is the work of Built for Zero, a national effort focused on the ambitious goal of ending homelessness across 80 cities and counties. Community organizers start with the personal challenges of the unhoused — they know that without understanding the person and their needs, they won’t be able to build successful interventions that get them housed. Their work combines a methodology of human-centered organizing with smart data science to deliver constant assessment and improvements in their work, and they have a collaboration with the Tableau foundation to build and train communities to collect data with new standards and monitor progress toward a goal of zero homelessness.